We grew up with the dictums of Emily Post that guided us through the tumult of the 60s, the depressing 70s, the go-go 80s, the Clintonian 90s. But as our culture is increasingly expressed in mediated form in the new millenium of the internet, we lament the erosion of manners and etiquette, specifically in business communication. For instance, the publisher of Conferencing News recently received an email from a well known conferencing industry professional who knows us and who we see around the circuit occasionally. To protect his identity, we'll use the fictitious name "Wayne House." Recently, Wayne House - who we hadn't heard from or seen in quite a while - sent the publisher of Conferencing News an email with a press release attachment and it was sent to the personal email address of the publisher. The email from Mr. House said nothing and only included the Word document attachment for the release. That's it; no "Hey please post this" or "Hi" or "Thanks" or anything. And then, some hours later, Wayne House sent another email to the personal email address of the publisher that said only this: "Our press release went out over business wire early this morning How come you didn't catch it?" ...Once again, no greeting or salutations of any kind even though Wayne and the publisher know each other. ...Just a demanding tone.
Mr. House, please be advised that we're happy to post your press releases, but the way to do it is to simply click on the "Submit a Release / Article Link" and submit the link to wherever your release is posted on the web. Thank you.
March 17, 2006